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03-08-2018
Service Equals Sales but Sales Does Not Equal Service
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Service Equals Sales but Sales Does Not Equal Service

A short time ago, I spent a couple of nights at a timeshare resort while on a business trip to

It is that time a year again. Every year after the Christmas and New Year’s holidays, we all are back

leadership

When I first arrived at Defender Resorts more than six years ago I had done a lot of marketing for

Keeyon Upkins Manager Financial Services Group Holiday Inn Club Vacations

Keeyon Upkins is a Manager in the Financial Services Group of Holiday Inn Club Vacations (HICV). In his current position

Greg Jordan, Internal Auditor Breckenridge Grand Vacations

Greg Jordan has served as the Internal Auditor for Breckenridge Grand Vacations for 11 years. As his company has grown,

The most important factor in technology for our industry is the rapid and constantly increasing growth in the use of

Jim Watkins

Jim was my employer, my mentor and my friend for decades. Many of us who worked for him are still

Trade journals are filled with articles by professionals who dispense wisdom and advice based upon their decades of experience and

Willie Walls Bell Captain, Club La Pension, New Orleans Bluegreen Vacations

It is not unusual for owners and guests to use these words to describe Willie Walls in Medallia check-out surveys:

With this issue’s focus on leadership, Resort Trades sat down with two of our industry’s leaders to learn what prepared