After recently experiencing several poor customer service experiences where an apology would have massively diffused the situation, I was wondering…
While the subject of this article is “Financing, Then and Now,” the underlying reasons this topic is so important to…
Interview with KOALA CEO Mike Kennedy* Sharon Scott Wilson, RRP, publisher of Resort Trades, recently sat down with Mike Kennedy,…
Resort Trades Publisher Sharon Scott Wilson, RRP, kicks off the “Resort Community Connections” series with an in-depth conversation with Linda…
More sales mean higher revenues for any business. And people with certain characteristics tend to make more sales than others.…
The vacation ownership industry is known for its dynamic and demanding nature, requiring a flexible and efficient workforce to meet…
I’m living with Stage IV Metastatic breast cancer. I live in New Jersey. Before my diagnosis I was a healthy…
Once upon a time, the blueprint for a successful career was simple and predictable. You graduated from school, landed an…
Let’s face it, resort refurbishments are inevitable. But here’s the good news: a well-planned upgrade doesn’t have to drain your…
SPI’s new President, Drew Richard, and the rest of the executive team are in the middle of a jam-packed week…