By Phillip M. Perry Abstract: The coming year promises a robust business operating environment, with a growing economy supporting healthier…
By Sharon Scott Wilson, RRP It was the mid-70s. A handsome, young naval officer returned to the Pentagon from the…
By Ron Tate Is the Culture Monster eating your best people for breakfast and then spitting them out into your…
By Phillip M. Perry It’s a nightmare scenario that haunts every business owner: A troubled employee’s simmering anger finally boils…
As the Manager of Activities and Events at the 658-unit Holiday Inn Club Vacations Desert Club Resort in Las Vegas,…
The question posed by the title of this article can be answered in one word – service. Service is the…
No words can adequately express the condolences felt for those who have suffered loss during the recent wildfires in California…
“We take pride in the fact that IFTA is the only alternative dispute resolution organization specific to the timeshare/vacation ownership…
INDIANAPOLIS, IN (November 30, 2018) CustomerCount® and Resort Trades magazine announce that nominations for their annual CustomerCount Customer Engagement Professional…
By Sharon Scott Wilson RRP Managing an aging resort often presents special challenges: closets that are too small; insufficient lighting;…