The loan servicing industry has spent the last decade optimizing for scale, efficiency, and financial engineering. Consolidation - often driven…
Early in the ‘90s, my friend Cathy Backus (founder of the charitable organization, Send Me On Vacation) said, “Wouldn’t it…
Owners don’t disengage because you picked the wrong communication channel. They disengage because they stopped seeing the value in what…
Sponsored by Lifestyle Holiday Vacation Club Life rarely prepares us for the storms we must endure. For February’s featured survivor,…
A US Army article questions if efficiency is worth sacrificing our humanity. Vogue declares our “obsession with efficiency will cost…
At the tender age of 3, my mother, along with her mother and two sisters, fled Nazi Germany for the…
In 2013, I attended an ARDA session on innovative solutions for legacy timeshare resorts. Rich Muller, who at that time…
All-inclusive travel has surged from a niche preference to a dominant force in global tourism, with rising demand and major…
The future of hospitality is being shaped in the narrow space between attentiveness and intrusion. Everyone in this industry has…
When Hurricane Ian made landfall in September 2022, few places suffered more than Sanibel Island. The storm surge tore apart…