There’s No Place for AI in Hospitality Guest Interactions -Think Again!
When people think of hospitality, they think of warm welcomes, personalized service, and human touch – the kind of experiences
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Chat Bot Guest Interactions 
Author: Simon Crawford-Welch, Ph.D.
Chat Bot Guest Interactions 
2025 Gallup Exceptional Workplace Award Travel + Leisure Co. Honored by Gallup as a Global Leader in Employee Engagement and Workplace Culture
Travel + Leisure Co. (NYSE:TNL), a leading vacation ownership and membership travel company employing 19,000 associates globally, announced it was honored
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Direct Booking Audit Waterwheel Marketing Launches Market-Exclusive Direct Booking Audit for Hospitality Brands
Waterwheel Marketing, a boutique hospitality consultancy specializing in marketing systems for resorts and vacation ownership groups, has launched its newest
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Gurney’s Montauk Resort & Seawater Spa Gurney’s Montauk Resort & Seawater Spa Secures $235M Loan
BLDG Management Co., Inc. and Metrovest Equities have announced the completion of a $235 million refinancing for the iconic Gurney’s
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Mike Ashton as Senior Vice President Merlin Merlin Software for Vacation Ownership Appoints Mike Ashton as SVP of Resort Partnerships & Revenue Generation to Spearhead North American Expansion
Merlin Software for Vacation Ownership, a global leader in innovative cloud-based resort management technology, proudly announces the return of Mike
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Gaetan Babin RRP, CRTA Chairperson, President, and CRTA CEO The Canadian Resort & Travel Association: Canadian Timeshare’s Unifying Body
What’s next for the industry and for travelers in Canada? Once again, Resort Trades’ publisher Sharon Scott Wilson, RRP, sat
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David Siegel Westgate Remembering David A. Siegel
Sadly, we announce the passing of David Alan Siegel, Founder and Executive Chairman of Westgate Resorts, on April 5, 2025
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ResortCom International Member Website ResortCom International Unveils New And Improved Member Website
ResortCom International, a leading provider of vacation club services, is excited to announce the release of its newly redesigned Member
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Church Street Inn, Charleston, South Carolina Colebrook Financial Backs $5.8 Million Renovation of Church Street Inn
Colebrook Financial, a leading lender to the timeshare and travel club industries, provided a $5.8 million repurposing loan to LaTour
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Jeannette Greene of Marriott Vacations Worldwide Marriott Vacations Worldwide’s Jeannette Greene Honored with ARDA ACE Employee of the Year Award
Marriott Vacations Worldwide (MVW) is proud to announce that Jeannette Greene has been named the 2025 ARDA ACE Employee of
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