Sherry Reynolds says what she most enjoys about her job is “making people smile.” While her title is Guest Services…
Jeff Jacob is the Director of Safety at Welk Resort San Diego, the company’s 741-unit flagship property in Escondido, California.…
As the Director of Fun and Engagement for the 95-unit Carlsbad Seapoint Resort in Carlsbad, California, Dexter Carranza is his…
For nearly 50 years, the trade association that is known today as ARDA has lobbied Congress, state legislatures, and federal…
Steve Mannon Steve Mannon, Facilities Manager for the Northstar Lodge by Welk Resorts Steve Mannon is the Facilities Manager for…
Attendees at a Reputation Management Forum held at last spring’s ARDA Convention learned how strategies used by companies burdened by…
Completing a resort renovation requires precision planning and serious synergy between the management company, the resort’s HOA, General Manager and…
Timesharing and travel clubs are alike in many ways. They are attractive to those who enjoy the benefits of travel…