INDIANAPOLIS, IN (September 12, 2018) – Robert Kobek, RRP, President of CustomerCount®, the cloud-based customer feedback management system, proudly announces that CustomerCount surveys follow the guidelines to ensure that individuals with diverse abilities have access to the surveys they deploy on behalf of their clients.
Best known for its comprehensive, flexible and robust top-level, quantitative reporting suite, CustomerCount not only is expanding its analytical and practical data capabilities, but also opening avenues for folks who may have auditory, cognitive, neurological, physical, speech and visual disabilities.
Kobek says “Each survey we deploy follows ADA-mandated accessibility requirements to recognize and overcome barriers for those wishing to provide feedback on their experience.”
Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that people with disabilities can perceive, understand, navigate, and interact with the Web, and that they can contribute to the Web. ()
In fact, access to information and communications technologies, including the internet, is defined as a basic human right in the United Nations Convention on the Rights of Persons with Disabilities (UN CPRD). Standards have been developed by the W3C, the international consortium that continues to ensure accessibility. Web accessibility is a mandate by the Americans with Disabilities Act of 2009 (ADA).
“If you are building an app or a website, it is important that accessibility be a key element in its design,” continues Kobek, whose company remains on the cutting edge of ADA compliant software innovation.
According to Kobek, making technology accessible to all sorts of people makes a real case as a best business practice. Accessible websites may have better search results, reduced maintenance cost, increased audience reach, as well as demonstrate corporate social responsibility.
“CustomerCount prides itself on taking Accessibility Principles into account as we continue growing our suite of enhancements,” says Kobek.
To learn more about how CustomerCount® approaches web accessibility , contact Bob Kobek.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount