ARDA Announces 2020 Award Winners
This year, more than ever, ARDA is proud to celebrate the best people, places and products within the timeshare industry! They regret that due to the pandemic they were unable to issue certificates, medals or trophies this year. They look forward to celebrating with all of the awards program participants in person at the 2021 Awards Gala. Congratulations to all of the winners!
ACE Division
ACE Lifetime Achievement Award:
John and Marcia Rowley, ICE
Category 1: ACE Philanthropy & Customer Service
Victoria’s Voice
David Siegel, Westgate Resorts
Category 2: ACE Innovator
Wyndham Destinations Journey, Customer Relationship Management Platform
Wyndham Destinations
Category 3: ACE Employee of the Year
Chris Jhang, Welk Resorts
Category 4: Employer of the Year
Diamond Resorts
Category 5: ACE Project of Excellence
The Grand Colorado on Peak 8
Breckenridge Grand Vacations
Category 6: ACE Emerging Leader
Andres Mosquera
Wyndham Destinations
Category 7: ACE Excellence in Customer Service
Disney Vacation Club
Marketing & Sales Division
Category 8: Marketing Management Leader
Denise Peterson
Holiday Inn Club Vacations
Category 9: Marketing Team: Large Developer
Myrtle Beach In-House Marketing Team
Hilton Grand Vacations
Category 9: Marketing Team: Small Developer
Marketing Team
VRI Americas
Category 10: Marketing Individual
Erik Short
Hilton Grand Vacations
Category 11: Marketing Programs: Developer
American Idol Aulani Production
Disney Vacation Club
Category 11: Marketing Programs: Industry Partner
Travel Agency Resort BOGO
ICE
Category 12: Sales Management Leader: Large Developer
Nestor Alvarez
Hilton Grand Vacations
Category 12: Sales Management Leader: Small Developer
Gideon Hess
Welk Resorts
Category 13: Salesperson: In House: Large Developer
Tabrion Leverette
Wyndham Destinations
Category 13: Salesperson: In House: Small Developer
Michael Rowley
Breckenridge Grand Vacations
Category 14: Salesperson: Traditional Line: Large Developer
Ashley Mueller
Wyndham Destinations
Category 14: Salesperson: Traditional Line: Small Developer
Matt Spitalny
Breckenridge Grand Vacations
Category 15: Salesperson: Specialty Sales: This category was not judged due to limited entries.
Category 16: Sales Team
Hilton Club NY In-House Sales Team
Hilton Grand Vacations
Category 17: Sales Verification Loan Officer/Quality Assurance Officer
Christie Lee.
Wyndham Destinations
Category 18: Sales Trainer/Training Team: This category was not judged due to limited entries.
Category 19: Sales Training Program
Diamond Marketing Mentorship Program
Diamond Resorts
Management and Administration Division
Category 20: Business Administration or Operations Team Member
Katherine Reyes
Wyndham Destinations
Category 20: Business Administration or Operations Team
Portfolio Services Team
Hilton Grand Vacations
Category 21: Business Administration Manager or Team Leader
Andrea Bertuccini
Hilton Grand Vacations
Category 22: Legal and Regulatory Team Member or Manager: This category was not judged due to limited entries.
Category 23: Legal and Regulatory Team Leader: This category was not judged due to limited entries.
Category 24: Owner/Customer Relations Team Member
Emma Nixon
Diamond Resorts
Category 25: Owner/Customer Relations Team
Owner Onboarding Specialist Program Team
Wyndham Destinations
Category 26: Inventory Revenue Management Manager
Elizabeth West
Hilton Grand Vacations
Category 26: Inventory Revenue Management Team
Extra Holidays
Wyndham Destinations
Category 27: Inventory Management Program: Large Developer
Inventory Optimization
Wyndham Destinations
Category 27: Inventory Management Program: Small Developer
Inventory and Revenue Management Program
Welk Resorts
Category 28: Communications/PR Professional or Team
Brand Publicity Team
Wyndham Destinations
Category 29: This category was not judged due to limited entries.
Category 30: This category was not judged due to limited entries.
Category 31: Corporate Social Responsibility Program: Developer
WYND Full Circle
Wyndham Destinations
Category 31: Corporate Social Responsibility Program: Industry Partner
Corporate Social Responsibility Program
ICE
Category 32: This category was not judged due to limited entries.
Category 33: Human Resources Professional: Developer
Katherine Ireland
Wyndham Destinations
Category 33: Human Resources Professional: Industry Partner
Sally Martinez
MasterCorp
Category 34: Human Resources Team
Academy of Learning Development (ALD) Team
Holiday Inn Club Vacations
Category 35: Human Resources Recruiting Manager
Diana Ulichny
Marriott Vacations Worldwide
Category 35: Human Resources Recruiting Team
“More Like You” Associate Referral Program Team
Wyndham Destinations
Category 36: Training and Development Manager
Elaine Plasse
Grand Pacific Resorts
Category 36: Training and Development Team
Organizational Development (OD) Team
Holiday Inn Club Vacations
Category 37: Call Center Individual
Nicola Dow
Diamond Resorts
Category 37 : Call Center Team
First Call Resolution Team
ICE
Category 38: Technology Project Manager
Tony Alvarez
Holiday Inn Club Vacations
Category 38: Technology Project Team
Interval International App Team
Interval International
Category 39: Technology Project at Resort or Corporate Office
Owner Account Manager Website
Westgate Resorts
Category 40: Activities Program Manager
Lisa Jenkins
Diamond Resorts
Category 41: Activities Program
Disney’s Riviera Resort
Disney Vacation Club
Category 42: Safety/Security Manager
Ivan Melians
Hilton Grand Vacations
Category 42: Safety/Security Team
Desert Club Resort Security Team
Holiday Inn Club Vacations
Category 43: Resort General Manager: Large Developer
Carlos Brador
Westgate Resorts
Category 43 : Resort General Manager: Small or Medium Developer
Lindsay Reinwand
Breckenridge Grand Vacations
Category 44: Resort Assistant Manager
Iteisha McCants
Hilton Grand Vacations
Category 45: Resort Department Manager: Large Developer
Michele Barriere
Wyndham Destinations
Category 45: Resort Department Manager: Small or Medium Developer
Joshua Perry
Bluegreen Vacations
Category 46: Resort Operations Team Member
Oscar Martinez
Bluegreen Vacations
Category 46: Resort Operations Team
Grand Impact Team
Hilton Grand Vacations
Category 47: Maintenance Team Member
Josh Reynolds
Diamond Resorts
Category 48: Housekeeping Manager
Mark Schonau
MasterCorp
Category 49: Housekeeping Team Member
Zaida Perez-Solorzano
Holiday Inn Club Vacations
Advertising Promotion & Communication Division
Category 50: Logo Design
DASSK Logo
Brand Tango
Category 51: Newsletter
The Vacationer
Diamond Resorts
Category 52: Digital Magazine
UVC Spring/Summer Magazine
Brand Tango
Category 53: Print Magazine
Asia Pacific Club Wyndham Magazine
Wyndham Destinations
Category 54: Integrated Marketing Campaign or Program
Falladays
Holiday Inn Club Vacations
Category 55: Multimedia Asset
Moments with Diamond
Diamond Resorts
Category 56: Digital Sales Film
“This is WorldMark St. George” Vacation Inspiration Video
Wyndham Destinations
Category 57: Digital Products: This category was not judged due to limited entries.
Category 58: Sales Technology Materials
VRI Headset Tours at Sales Centers
Diamond Resorts
Category 59: Website
UVC Website
Brand Tango
Category 60: Special Event: Owner or Guest Event
Falladays
Holiday Inn Club Vacations
Category 61: Special Event: Sales Team/Individual Incentive or Recognition Program
Champions Club
Diamond Resorts
Category 62: Special Event: Employee Recognition Program or Event (Non Sales)
Vision and Pillar Awards
Hilton Grand Vacations
Category 63: Employee Engagement Campaign
“SPARK” Idea and Innovation Platform
RCI
Category 64: Owner/Guest/Customer Engagement Campaign
Vacation Point of View Photo Contest
Wyndham Destinations
Category 65: Sales Collateral Material
BGV Printed Member Kit
Brand Tango
Category 66: Social Media Campaign
“Gift of Time” Campaign
Hilton Grand Vacations
Resort Design Division
Category 67: Resort Architecture
WorldMark Portland Waterfront Park
Wyndham Destinations
Category 68: Interior Design
The Residences
Hilton Grand Vacations
Category 69: Refurbishment: Unit
Karma Apsara
Karma Group
Category 70: Refurbishment: Common Area
Embarc Sandestin Lobby Renovation
Diamond Resorts
Category 71: Refurbishment HOA
The Lodge Alley Inn
Bluegreen Vacations
Category 72: Amenities: Traditional
The Cliffs at Long Creek Lodge
Bluegreen Vacations
Category 73: This category was not judged due to low entries.
Category 74: Sales Center
Nashville Off Site Sales Facility
Wyndham Destinations
Category 75: Construction/Design Team or Project Manager
Aaron Maune & Sarah Herman
Resort Management Group
