ATTN: ALL Vacation Ownership/Timeshare Resort Professionals!

New Rules for Owner Communications

August 13th, 2020 at 1:00 EST

Sponsored by The Contact Group and CustomerCount®


To Sign Up Via Toll-free Text to VEKIO, dial 833- 898-5483 & Enter Access Code RESORT (not case sensitive).

Please register at least one hour prior to the starting time of the event. 


Lisa Kobek from CustomerCount®

Lisa Kobek, EVP of Client Services and Operations, CustomerCount®, shares of her expertise gained from assisting resort clients using her company’s robust survey software to ask the right questions, obtain useful business intelligence, and analyze the results. She will cover the following:

• A general list of best practices

• Using surveys as communication tools to engage owners

• Things to think about when developing questions

• Compliance with government rules and regulations

• How to choose a delivery method.

Sean Coogan Vice President of Resort Operations at Welk Resorts

Sean Coogan is the Vice President of Resort Operations at Welk Resorts, one of the most respected independent brands in the vacation ownership industry. He will be sharing from his 'feet-on-the-ground' experience gained by overseeing resorts located in California, Colorado, Missouri, and Baja California Sur, Mexico, including the following:

• Welk survey structure

• Segmentation and trends

• Team Member recognition/counseling

• Corporate awareness and alignment

• Core Service Standards

Thanks to our Sponsors

Past Events

May 21st, 2020

Discussing what measures resorts can take to survive and, hopefully, thrive despite the challenges emerging due to the Coronavirus pandemic. Speakers include, Ann Donahue, Lena Combs, Tom Durkee, Melanie Gring, and Jay Anderson.

July 16, 2020

Finding new innovative ways of marketing your resort during the current environment. Speakers are Ron Roberts of Sage Marketing Group and Legacy Solutions International and Shari Levitin of the Levitin Group.