Members of Resort Travel & Xchange, the premier timeshare and vacation ownership exchange company, will now enjoy speedier service thanks to a brand new phone system and workforce management program in the RTX call center. RTX is continually striving for improvement in customer service, and the new state- of-the- art system from Five9 cloud contact center software and Calabrio’s
RTX is continually striving for improvement in customer service, and the new state- of-the- art system from Five9 cloud contact center software and Calabrio’s
Workforce Optimization suite allows for numerous benefits to customers calling in for travel requests. The new system brings shorter hold times, more flexibility to redirect calls for better servicing, clear forecasting for better call handling, a lower abandon rate, a lower overall handle time, and better staffing due to reduced labor costs. This all adds up to lower customer wait time on the phone, and faster, more
efficient service of the customer’s vacation needs.
Over the past months, RTX has redesigned its website and revamped its member surveys to consistently improve service and member features. Both efforts have dynamically showcased RTX’s message of the importance of experience and have contributed to rising satisfaction amongst members The redesign and excellence in customer satisfaction has contributed to the company’s rapid growth in the timeshare and vacation ownership industry.
RTX offers its customers three levels of exceptional membership to choose from and provides customized, customer-focused solutions to its partner resorts and management companies based on their current needs. RTX members enjoy low exchange fees, a long deposit life, attractive rates for cruise
exchanges, and earned rebates and great savings through Getaway Weeks promotions, among other benefits. The company provides partners with high-value services, as well, such as low-cost and personalized attention to owners, assistance with delinquent and unsold inventory, a rental platform, reservations services and more. For more information on RTX, visit www.rtx.travel.
Resort Travel & Xchange (RTX) is a timeshare and vacation ownership exchange company based in Asheville, N.C. RTX works with a number of resorts and developers throughout the world to provide the best exchange options possible to its members. In addition to exchange services, RTX offers numerous travel benefits to members, such as reservation protection, rebates, travel discounts and more. RTX also has a robust selection of partner solutions for resorts, management companies, and HOAs, including member servicing, marketing, communications and more. RTX has approximately 80,000 members. For more information visit www.rtx.travel.