King’s Creek Plantation LLC of Williamsburg, Va., has selected Equiant of Scottsdale, Ariz., to service its mortgage loan and maintenance fee receivables. “Once we saw what was possible with their technology and how that translates into significantly better information for us and for our owners, Equiant was the logical choice,” says Joe Cantrell, King’s Creek Plantation’s executive vice president of finance and chief financial officer. “It also didn’t hurt that we are saving a little money, too.”
One month since the transfer, Cantrell has been impressed every step of the way by Equiant’s commitment to customer service. “We were very happy with the conversion process,” he says. “Three of Equiant’s staff members were in our office to ensure it went well, which gave us a chance to ask questions and clarify procedures. The transition went very smoothly.”
King’s Creek Plantation comprises three resorts–The Cottages, The Townes and The Estates–on 98 acres in the heart of Virginia’s historic triangle. The more than 15,000 owners and exchange guests enjoy access to the Plantation’s extensive amenities, including King’s Creek Aquatic Center and Clubhouse, which has an indoor pool, fitness center with steam and sauna, two free-form outdoor pools, and indoor and outdoor hot tubs. The plantation has two other outdoor pool community centers, two tennis courts, basketball courts, jogging trails and a general store/business center. Snack bars operate poolside on a seasonal basis, and a tram helps guests navigate their way around the Plantation.
“We are thrilled to welcome King’s Creek Plantation and to work with their management team to deliver best in class services to owners there,” says Peter Moody, Equiant’s vice president of business development. “King’s Creek has a strong appeal to today’s timeshare buyer, and Equiant is ready to support their continued growth as new owners discover the best way to enjoy upscale vacations in beautiful Williamsburg.”
Equiant has invested heavily in improving both functionality and security for its clients. The company stores all customer data at a Tier IV Gold data center, considered the most secure facility in the United States, and also has the technology to facilitate electronic processing of documents and loan servicing. Additionally, Equiant’s new Platform as a Service (PaaS) model allows clients to service their accounts in-house using the industry’s most advanced technology.
To learn more about Equiant’s technology solutions for servicing loan and other receivables as well as document custody, call Peter Moody, vice president of business development, at (480) 636-4888.
About Equiant: Equiant is one of the leading timeshare servicers in the United States with a serviced portfolio that exceeds $1.3 billion and includes more than 125,000 individual consumer loans and 400,000 dues-related accounts. Equiant’s product suite includes receivables and maintenance fee servicing, invoicing and payment processing, point of sale merchant processing, delinquency control, on-site transitional staffing, document custody, trustee services, and analytic reporting. Learn more at Equiant.com.