CustomerCount(SM), the cloud-based customer feedback management system, has announced that it has teamed with Five9, a leading provider of cloud software for the enterprise contact center market. The new alliance will allow contact centers using Five9’s integrated technology capabilities to take advantage of CustomerCount’s online surveys. The partnership between the two companies exemplifies CustomerCount’s robust platform, which touches customers at every step of the customers’ life cycle from acquisition through ongoing servicing.
Robert Kobek, RRP, President of CustomerCount, says, “We are proud to become part of Five9’s extensive cadre of partners including leading CRM software, analytics, workforce management, performance management solutions and telephony providers. Our software offers advanced metrics, up-to-date analytics and customizable reports which are essential to contact center management and success.”
“We are thrilled that CustomerCount has joined the Five9 ISV partner program to offer their integrated solutions, and its valuable customer experience analytics, to a broader group of companies,” said Dan Burkland, EVP Global Sales and Services, Five9.
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com; follow them at CustomerCount.com/blog on Twitter @CustomerCount or Facebook.com/CustomerCount.