CustomerCount which offers the timeshare and hospitality industry’s most highly regarded online customer feedback system has added two key positions designed to increase efficiencies and provide a wider array of services to its growing client base.
Courtney Scott, MSHRM has joined CustomerCount as Director of Client Success and Senior Project Manager, working directly with Lisa Kobek, Executive Vice President of Client Services and Operations. Her initial responsibility has been the administration of the CustomerCount® Customer Engagement Professional (CEP)/ Resort Trades Award. The award recognizes outstanding leaders who exemplify customer engagement within the resort/hospitality industry. Courtney, who has an MBA from Purdue University received her BS in Business Management from Indiana University.
“Years ago I worked with Mobius Vendor Partners/ Customer Count in an intern capacity and am extremely happy to be part of the company again playing a key role in an executive position,” said Courtney.
Shannon Rankin, CustomerCount’s Graphic Design and Marketing and Communications Coordinator received her Associate’s Degree in both Graphic Design and Visual Communications from Ivy Tech Community College. Her role at CustomerCount has been to use her strong design sense and strategic thinking to deliver a more creative look and feel to the company’s marketing products including emails and infographics.
CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. Its innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features.
“We are proud of this next generation who have joined our ranks. I am confident they will help us grow and offer fresh insights into our already successful business model, “said Bob Kobek, President of CustomerCount.
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.