CustomerCountTM which offers the timeshare and hospitality industry’s most highly regarded online customer feedback system has formed an alliance with Buchanan Creative Solutions, LLC to market “On Site Service Request by CustomerCount (OSR).”
CustomerCount collects, measures and reports customer feedback through branded, customized online surveys. Its innovative technology provides ongoing customized updates to survey content, and quickly and easily accommodates report formats and other features.
According to Yuri Duncan, President of Buchanan and a veteran of the timeshare industry who spent nearly 30 years with Wyndham/RCI, “Buchanan Creative Solutions is very excited to partner with CustomerCount and raise awareness across the vacation travel industry regarding the benefits of the Onsite Service Request. We truly believe the OSR represents the next stage in the evolution of customer service and will improve vacationing experiences across the board.”
Bob Kobek, President of CustomerCount says “Yuri has a clear understanding of the timeshare market and the importance of integrating the OSR as an integral part of the customer engagement arc. The real-time communication between guest and resort with prompt follow up is an excellent tool to provide first-class service. We are looking forward to working with Buchanan on this venture.”
The OSR mobile friendly app allows guests to scan a QR code, enter a text message code or enter a URL where a resort-branded, customized service request form pops up. When the guest requests service, an email alert is immediately sent to resort personnel allowing them to respond quickly.