CustomerCount®, a cloud-based survey solution providing intuitive real-time reporting, has received three prestigious awards at the recent Professional Association for Customer Engagement (PACE) Convention. The PACE Member of the Year Award was given to CustomerCount for being the organization which has made the biggest impact on PACE this year. Individual recipients were Bob Kobek, President of CustomerCount who received the Chairwoman’s Award for Distinguished Leadership and Service in the Industry. Carlos Marchi CECP, CME Executive Vice President of Sales for Mexico and Latin America, honored with the CECP Leadership Award.
The coveted PACE Member of the Year award honors the organization that has exhibited excellence by creating a positive and encouraging employee culture, involvement in the Chapters, involvement in PACE National events, and a corporate commitment to service the needs of and promoting the contact center industry.
Carlos Marchi’s award honors a Customer Engagement Compliance Professional who has made a positive impact on the industry and displays excellence in all aspects of compliance.
The awards were recently presented at the Professional Association for Customer Engagement (PACE) annual Convention and Expo in Braselton, GA.
In addition, CustomerCount presented an award of its own: the third annual CustomerCount Customer Engagement Professional® PACE Member Award. This distinguished award recognizes an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) Member company for the individual’s performance during the 2017 calendar year. The two recipients of the award were Shawndra Tobias, Senior Director of Customer Experience and her employer, ETech Global Services, a leading global outsourcing provider for the largest brands in the world.
“Carlos and I are extremely pleased to both present the PACE CEP Award and to accept the awards that show we are committed to continuing supporting the PACE Community and the organization’s constituents through ongoing initiatives regarding compliance and customer engagement,” said Bob Kobek.
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engage their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.
About ETech Global Services
ETech has grown over the past 20 years to be a leading outsourcing provider of intelligent sales, effortless customer experience, and advanced technology solutions. Started with 400 seats in Deep East Texas and grew to be a global company with 2500 seats without mergers or acquisitions. Today, ETech has 8 successful contact centers located throughout the United States, India, and Jamaica. Global presence, combined with the knowledge and adaptability, allows ETech to provide a remarkable difference to the customers.