CustomerCount® has announced that nominations for the third annual CustomerCount Customer Engagement Professional® PACE Member Award have closed, and four finalists have been selected. The winner and their employing company will be announced at the 2018 PACE Convention and Expo on April 15-18 at the Chateau Elan Winery & Resort in Braselton, Georgia.
This award recognizes both an outstanding Customer Engagement Professional (CEP) and the Professional Association for Customer Engagement (PACE) company for the individual’s performance during the 2017 calendar year. Two trophies will be presented.: One for the company and one for the individual CEP.
Nominations focused on the exceptional performance of team members who have contributed to the success of the company. Areas of contribution were across multiple channels including phone, email, and click to chat, and/or any customer contact.
Companies who were selected as finalists were:
–All-Global Resources (Las Vegas, NV)
–ETech Global Services (Nacodoches, TX)
–Breckenridge Grand Vacations (Breckenridge, CO)
–Pypestream (New York, NY)
CustomerCount’s Tom Chandler, EVP Global Business Development, said that that the competition is getting tougher. “We tripled the number of entries for this prestigious award this year. Even the decision-making process to name the finalists was tough since we had so many deserving professionals submitted in the competition. Naming the final winner is not going to be easy.”
According to Robert Kobek, President of CustomerCount®, the nomination process included completing a nomination survey to compile the nominee’s qualifications and qualities. “Our online feedback system measures and reports customer feedback through branded, customized online surveys, and this system can be utilized in numerous ways—the software applies to any industry–including an efficient method in determining a winner for this special award.”
CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com; follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
PACE (Professional Association for Customer Engagement) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer. These channels include contact centers, email, chat, social media, web and text.