CustomerCountSM, the online customer feedback management system, has teamed with Oömbaga, an App which connects timeshare owners to their resorts via any online and mobile device. The new alliance will allow guests and owners at Legacy Resorts to complete and submit post-vacation stay surveys. The combined technology of CustomerCount and Oömbaga also provides an easy tool to enable guests to request service assistance via the App.
Robert Kobek, RRP, President of CustomerCount, says the CustomerCount / Oömbaga integration extends the accessibility of customer feedback. “We are always looking for new points of distribution for our system. Oömbaga opens the door for many resorts to engage their members immediately and seamlessly.”
“The On Site Service Request component is particularly geared to making non-emergency requests easy and efficient. It combats the challenge of making after-hour requests and immediately notifies resort personnel of any request via an email alert,” says Kobek.
Delaina Probus-Staley, President of Oömbaga I.G., developers of Oömbaga and Triton Software, says “we are very excited about CustomerCount’s services. Integrating them with our App makes it more affordable for Legacy Resorts to provide a level of comfort for guests to make requests; many of these more mature and smaller properties do not have someone at the front desk 24/7; with the ability to make a request directly through the App, the guest now has a less intrusive way to ‘request an extra pillow’ without calling an emergency-only number.”
Linking Oömbaga and CustomerCount creates deeper relationships between customers and services. Kobek says that the integration between the two platforms promotes stronger customer engagement in a fast, efficient and seamless manner.
“We are all after a fully engaged customer who is satisfied and loyal to a product or service. This teamwork between CustomerCount and Oömbaga is another step in that direction.”
CustomerCount is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line. Developed and managed by Mobius Vendor Partners, CustomerCount was initially designed for the timeshare and contact center industries and is now used by organizations across numerous different vertical markets and industries. For more information, visit www.customercount.com or call 317-816-6000. Follow them at http://www.customercount.com/blog/ on Twitter @CustomerCount or facebook.com/CustomerCount.
Oömbaga is a mobile application which allows timeshare owners to pay maintenance fees, make reservations and carry out transactions with their resort. The middleware connects timeshare owners to their resorts making transactions seamless via any online and mobile device. In addition to the CustomerCount Post Vacation Survey and Onsite Service request additions, owners/members may choose float assignments, exchange, as well as rent and book their time all in one place through tablets, smart phones, websites, emails and instant messaging. To see Oömbaga demonstrations at ARDA World 2016 visit booth # 701. Or see http://oombaga.com