2015 proved to be a record year for Scottsdale-based Concord Servicing Corp., having converted a very large portfolio totaling over 800,000 accounts for one of the largest and premier developers in the timeshare industry. As a result, Concord now services in excess of 1.7 million loan and maintenance fee obligations with a portfolio value of $4.3 billion, making Concord by far the largest servicing and technology company in the timeshare industry.
“We were chosen to convert this large portfolio based on our development of a cloud-based software-as-a-service (SaaS) solution, which is the most technologically advanced product in the industry. Additionally, our 27 years of experience and the fact that we had been servicing another portfolio of theirs gave the developer confidence that Concord, more than any other company, had the ability to successfully implement a project of this magnitude, minimizing the risk involved in such a conversion,” explained Concord President & CEO, Robert “Bob” Bertrand. “To successfully complete the project, we established a dedicated team of 20 individuals, including software developers, quality assurance personnel and business operations staff, among others.
Concord’s business operations features a total staff of 180 people, including 45 people in the IT Department, demonstrating the company’s recognition of the importance of technology in the timeshare industry and its dedication to it.
The company is focused primarily on the timeshare industry throughout the U.S., Canada, Mexico and the Caribbean, with headquarters in Scottsdale, AZ, and satellite offices in Buffalo, NY; Orlando, FL; and Mexico City, Mexico. Its business includes a range of services from full service, including billing, payment processing, customer service and delinquency collections, to providing its SaaS solution with minimal involvement by Concord.
Working with developers, vacation clubs, homeowner associations, travel clubs and campground memberships, Concord utilizes a specialized house of branded tools including Blackwell Recovery®, a highly defined default collections service; Qualifly®, a mobile-friendly application that identifies in real time an individual’s FICO® credit score range; C2-Command and Control®, a workflow solution that empowers users to manage collection strategies; DOCKit®, a tactical task scheduling and tracking tool; and Interlink®, an award-winning software platform which allows the user full control of consumer touch points.
For more information on Concord’s Power, Performance and Personalization key focus areas, sophisticated set of tools and other specialized services, visit www.Powerof Concord.com or contact Vikki Gorman, Business Development, at vgorman@PowerofConcord.com or (480) 998-7585; or press contact Kathy Hernandez at email@example.com or (407) 381-0428.